PharmacyAI Legal

Terms of Service

The terms governing use of the PharmacyAI website.

Effective: August 2026

Your access to and use of our website at http://pharmacyai.com/ and any of its subdomains, and any other websites owned and hosted by PinBallCo LLC (together, our “Site”) is governed by these terms and conditions (“Terms”) and our Privacy Policy, which is incorporated by reference into these Terms. If you are a healthcare provider, pharmacy, or other covered entity or business associate as defined under the Health Insurance Portability and Accountability Act of 1996, as amended (“HIPAA”), please do not submit any protected health information through the Site unless pursuant to a signed Business Associate Agreement with PharmacyAI. Please read these Terms carefully.

BY ACCESSING, BROWSING, OR OTHERWISE USING THE SITE, YOU AFFIRM THAT: (I) YOU HAVE READ, UNDERSTAND AND AGREE TO THESE TERMS; (II) YOU ARE MORE THAN 18 YEARS OF AGE, OR AN EMANCIPATED MINOR, OR POSSESS LEGAL PARENTAL OR GUARDIAN CONSENT, AND ARE FULLY ABLE AND COMPETENT TO AGREE TO AND ABIDE BY AND COMPLY WITH THESE TERMS; AND (III) YOU HAVE THE AUTHORITY TO ENTER INTO THESE TERMS PERSONALLY OR ON BEHALF OF THE ENTITY YOU REPRESENT. IF YOU DO NOT MEET THESE CRITERIA OR DO NOT AGREE TO THESE TERMS, YOU MAY NOT ACCESS OR USE THE SITE.

Your use of any current or future products and services offered by PinBallCo LLC (“PharmacyAI” or “we”), technical services, support, or other ancillary service or content provided by or on behalf of PharmacyAI (the “Services”) may also be subject to additional agreements, such as the Master Services Agreement and any applicable Order Form (together, “MSA”). If there is a conflict between these Terms and the MSA, the MSA will govern your access to and use of the Services.

These Terms May Change

We may update and amend these Terms from time to time in our sole discretion, including by adding, deleting or modifying terms. If the changes to these Terms materially modify your rights or obligations, they will be effective on the earlier of the date upon which you consent to them or thirty (30) days from the date on which we notify you of the updates. If the changes do not materially modify your rights or obligations, they will be effective when posted on any part of the Site, and your continued use of the Site after the posting of any changes to these Terms will mean that you accept and agree to the changes. Every time you wish to use the Site, please check these Terms to ensure you understand the terms that apply to you at that time.

Changes to Our Business

We reserve the right to make changes to how we operate our business, including to any portion of the Services, and including by adding new Services, modifying existing Services, or suspending, discontinuing, or terminating your access to any or all portions of our Services, at any time, in our sole discretion, and without notice to you. We will not be liable if, for any reason, all or any part of the Site or the Services is unavailable at any time or for any period. From time to time, we may restrict access to some or all of the Site or Services to users, including registered account users.

Accessing our Services

Accounts

In order to access or use any of our Services, you may be required to log in and create an account either as a user or on behalf of your company as the Customer (“Account”). As part of the Account registration process, you may be asked to provide information such as your name, email address, job role, as well as select a username and password. You should not submit any protected health information or other sensitive patient data during the Account registration process.

You are responsible for maintaining the security of the login credentials for your Account. Your Account may include personal and sensitive information, including payment information, and you should treat your login credentials, such as your name, username or password as confidential. You may not allow others to use your Account (except for Authorized Users as defined in the MSA, if applicable); which includes furnishing your username and password to third-party developed applications to connect to your Account, unless authorized by the applicable MSA or by PharmacyAI. You are responsible for all activity that occurs under your Account, including any activity by unauthorized users. If you become aware of unauthorized access to your Account or any suspected security incident, change your password and notify us immediately support@pharmacyai.com.

You certify that the information you provide to us at any point, including in connection with the registration process of your Account or with the use of the Site, is true, accurate, current, and complete. You agree that you will maintain and update such information regularly.

Use of the Site.

Limited License.

Subject to these Terms, you are granted a limited license to use the Site to learn about PharmacyAI and the Services. You may copy, display, and use the functionality, materials, features, and services provided by the Site solely for internal business purposes, provided that you do not remove copyright or proprietary notice language and do not make other modifications, representations or warranties regarding the same. Notwithstanding anything herein to the contrary, PharmacyAI may revoke any of the foregoing rights and/or your access to the Site, or any part thereof, including the blocking of your internet protocol (IP) address, at any time without prior notice.

  1. Intellectual Property Ownership

Other than the limited license provided above, all text, content, user interfaces, illustrations, artwork, videos, sound, music, software, documents, names, logos, trademarks, service marks, brand identities, characters, trade names, graphics, designs, computer code and any other works appearing on the Site (together, “PharmacyAI Materials”), including the design, organization, compilation, and “look and feel” and arrangement of such PharmacyAI Materials, is owned, controlled or licensed by or to PharmacyAI and/or its affiliates, and is protected by copyright, trademark, trade dress, patent and/or other intellectual property rights and unfair competition laws. All rights are reserved, and except as expressly provided in these Terms, nothing herein or on the Site shall be construed as conferring any license to any intellectual property rights, whether by estoppel, implication or otherwise. In particular, the words “PharmacyAI,” “PinBallCo LLC,” “Raichel” and the PharmacyAI logos, and other marks, logos and titles are registered and/or common law trade names, trademarks or service marks of PharmacyAI, for which all usage rights are reserved.

  1. Feedback.

You may submit to PharmacyAI feedback, comments, ideas, or suggestions regarding our Services or new products and services (“Feedback”). PharmacyAI may, but has no obligation to, in its discretion and for any purpose, (a) use, modify, and incorporate Feedback into our products and services, and (b) license, sublicense, or distribute the Feedback without obligation or compensation to you. All Feedback to the Site or the Services shall be deemed non-confidential and non-proprietary.

  1. Restrictions.

Except as expressly provided in these Terms or as otherwise expressly approved in writing by PharmacyAI, you may not, and may not assist or enable any others to:

The Site may contain links allowing you to leave the Site for other sites that are not under PharmacyAI’s control (“Third-Party Sites”). PharmacyAI provides the Third-Party Sites to you only as a convenience and does not endorse any Third-Party Site. PharmacyAI is not responsible for the contents or transmission of any Third-Party Site or any link contained in or accessible through a Third-Party Site or for ensuring that the Third-Party Site contains no errors or viruses. Your interactions with the Third-Party Site and the third-party provider of that site are solely between you and the third party. Your access and use of such Third-Party Site are also subject to the terms and conditions and privacy policies of the third-party provider, and not these Terms. Accessing any Third-Party Site is entirely at your own risk, and PharmacyAI encourages you to carefully read the policies of each site you visit.

Communication

If you opt into marketing calls and text messages, you agree to receive phone calls and text messages from us, and from our affiliates, agents, representatives, assigns, successors, and service providers (collectively, the “Messaging Parties”), for marketing purposes related to PharmacyAI’s products and services. Consent is not a condition of any purchase. You understand that PharmacyAI and the Messaging Parties may also contact you via calls and text messages for transactional reasons (e.g. account communications/invoicing). You understand that you may be contacted through use of automated telephone dialing systems, artificial or prerecorded voice message systems and text messaging systems. You can opt out of receiving calls and text messages at any time. To opt out of receiving calls and text messages, send us an email through support@pharmacyai.com; or, to stop text messages, reply “STOP”. Reply “HELP” for help, or email support@pharmacyai.com. We will send you one final message to confirm that you have been unsubscribed and will process your request within a reasonable time after receipt, in accordance with applicable laws. If you want to join again, just sign up as you did the first time. Carriers are not liable for delayed or undelivered messages. Message frequency varies. Message and data rates may apply. To the extent permitted by applicable law, you may not revoke your consent to receiving servicing or any other transactional communications about your Services. You authorize your wireless carrier to use or disclose information about your account and your wireless device, if available, to PharmacyAI or its service provider for the duration of your business relationship, solely to help your carrier to identify you or your wireless device and to prevent fraud. For questions about your privacy, please review our Privacy Policy.

You can unsubscribe from promotional email communications at any time. To stop receiving our promotional emails, follow the unsubscribe instructions in the email messages you receive from us. We will process your request as soon as practicable after receipt, in accordance with applicable laws. Note that you will continue to receive transaction-related emails regarding products or services you have requested, and that, to the extent permitted by law, you will not be able to opt-out of those communications (e.g., communications regarding updates to these Terms or other terms).

SMS Program Terms

Program name: PharmacyAI Customer Care texts, operated by PinBallCo LLC (d/b/a PharmacyAI).

Program description: If you opt in (for example, by checking the optional SMS consent box on our form at pharmacyai.com/sms-opt-in), PharmacyAI will send text messages to the mobile number you provide about your account, software install scheduling, support ticket updates, and service notices.

See our Privacy Policy for how we handle your information.

Healthcare Regulatory Matters

The Site is intended solely to provide information about PharmacyAI and its Services. The Site does not provide, and nothing on the Site should be construed as, clinical decision support, drug utilization review, allergy or interaction checking, therapeutic judgment, or medical, pharmaceutical, or healthcare advice of any kind. The Site does not replace or substitute for the professional judgment of a licensed pharmacist or other licensed healthcare professional.

If you are a healthcare provider, pharmacy, or other covered entity or business associate as defined under HIPAA, you acknowledge and agree that: (a) you may not submit any protected health information (“PHI”) through the Site unless pursuant to a signed Business Associate Agreement with PharmacyAI and in compliance with all applicable laws; (b) you are solely responsible for compliance with HIPAA and all other applicable federal and state healthcare privacy laws in connection with your use of the Site; and (c) PharmacyAI shall have no liability arising from your submission of any PHI through the Site in violation of these Terms or without an applicable Business Associate Agreement.

If you are a licensed pharmacist or pharmacy personnel, you acknowledge that: (a) the Services described on the Site are intended solely as pharmacy workflow automation tools for administrative and data-entry functions; (b) the Services do not perform any clinical decision support, drug utilization review, allergy or interaction checking, or therapeutic judgment functions; and (c) a licensed pharmacist must independently verify all outputs of the Services and all prescriptions processed with the assistance of the Services before dispensing.

Failure to Comply with Terms; Termination

We may suspend or terminate your Account, and/or deny you access to the Site, Services or your Account, without prior notice, if you engage in any conduct that we believe, in our sole discretion, (1) violates any part of these Terms or the MSA, (2) violates our rights or those of third parties, (3) fails to comply with any laws or regulations, or (4) is inappropriate. These Terms will continue to apply even if you are suspended or terminated.

If you do not otherwise have an MSA with us or an active Order Form for Services, we may also suspend or terminate your Account for lack of activity. In this case, you also have the right to terminate these Terms by reaching out to us at support@pharmacyai.com to deactivate your Account. Please note that there may be prerequisites to your ability to terminate depending on which Services you have accessed or used. See your MSA for more information.

Any provisions which by their nature should survive the termination or expiration of these Terms shall do so.

Legal Provisions

  1. Disclaimer of Warranties.

YOUR USE OF THE SITE IS AT YOUR OWN RISK. THE SITE, PHARMACYAI MATERIALS AND ALL OTHER FEATURES AND INFORMATION OFFERED VIA THE SITE, ALONG WITH ANY ADVICE OR INFORMATION (WHETHER ORAL OR WRITTEN) OBTAINED BY YOU FROM PHARMACYAI, ITS EMPLOYEES, AGENTS, SERVICE PROVIDERS, PARTNERS OR ANY OTHER PERSONS, ARE PROVIDED “AS IS,” AND DOES NOT CREATE OR RESULT IN ANY WARRANTIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. PHARMACYAI DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE. THE SITE AND PHARMACYAI MATERIALS DO NOT PROVIDE AND ARE NOT INTENDED TO PROVIDE CLINICAL DECISION SUPPORT, DRUG UTILIZATION REVIEW, THERAPEUTIC JUDGMENT, OR MEDICAL, PHARMACEUTICAL, OR HEALTHCARE ADVICE. NOTHING ON THE SITE IS INTENDED TO REPLACE THE INDEPENDENT PROFESSIONAL JUDGMENT OF A LICENSED PHARMACIST OR HEALTHCARE PROFESSIONAL. PHARMACYAI RESERVES THE RIGHT TO CHANGE ANY PART OF THE SITE AT ANY TIME WITHOUT NOTICE.

  1. Indemnification.

Except to the extent prohibited under applicable law, you agree to defend, indemnify, and hold harmless PharmacyAI, its affiliates, third-party partners, and any of our or their respective officers, directors, employees, agents, subsidiaries, affiliates, and successors in interest against any and all claims, losses, costs and expenses (including reasonable attorneys’ fees) by a third party arising from or relating to: (a) your use of the Site and/or PharmacyAI Materials; (b) your violation of these Terms; (c) your violation of any applicable law, rule, or regulation, including HIPAA or other healthcare privacy laws; or (d) your submission of any protected health information or patient data through the Site in violation of these Terms or without an applicable Business Associate Agreement. You may not settle any such claim or matter without the prior written consent of PharmacyAI. We reserve the right, but not the obligation, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, and, in such case, you agree to cooperate fully with our defense of such claim.

  1. Limitation of Liabilities.

EXCEPT WHERE PROHIBITED BY LAW, NEITHER PHARMACYAI, NOR ITS AFFILIATES, NOR EACH OF ITS OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, SUCCESSORS OR ASSIGNS OF EACH, SHALL BE LIABLE TO YOU FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, EVEN IF PHARMACYAI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. UNLESS OTHERWISE EXPRESSLY SET FORTH IN A WRITTEN AGREEMENT WITH YOU, OUR MAXIMUM LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SITE OR PHARMACYAI MATERIALS, WHETHER IN CONTRACT, TORT OR OTHERWISE SHALL BE LIMITED TO ONE HUNDRED DOLLARS ($100).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. IN SUCH STATES, LIABILITY IS LIMITED TO THE EXTENT PERMITTED BY LAW. TO THE EXTENT THAT ONE OR ANY ASPECT OF THE LIMITATIONS SET OUT ABOVE DOES NOT APPLY, ALL REMAINING ASPECTS SURVIVE.

  1. Governing Law; Venue.

These Terms and any dispute or claim arising out of, or related to, them or the Site will be governed by and construed in accordance with the laws of the State of New York and the United States without regard to conflicts of law provisions thereof, and without regard to the United Nations Convention on Contracts for the International Sale of Goods. The jurisdiction and venue for actions related to the subject matter hereof will be the state and federal courts located in New York City, New York, and both parties submit to the personal jurisdiction of such courts.

BY AGREEING TO THESE TERMS AND USING THE SITE, YOU ALSO WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION IN CONNECTION WITH THE SITE OR PHARMACYAI MATERIALS. THE PARTIES AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Unless otherwise agreed by both parties, no court may consolidate more than one person’s claims or otherwise preside over any form of a representative or class proceeding. This class action waiver shall survive termination of these Terms.

Assignment.

These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you without PharmacyAI’s prior written consent, but may be assigned by PharmacyAI without restriction.

Notices

Except as otherwise expressly provided in these Terms, all notices, requests, consents, claims, demands, waivers, and other communications under these Terms must be in writing and addressed to the parties at their respective addresses set forth below (or to such other address that may be designated by the receiving party from time to time in accordance with this section). Notices sent to PharmacyAI must be sent to:

PinBallCo LLC
Attn: Legal Department
547 Carcaba, Saint Augustine, FL 32084
Email: notices@pharmacyai.com

Notices will be deemed given: (i) when delivered by hand; (ii) when sent by email (with written confirmation of transmission); (iii) one business day after being sent by nationally recognized overnight courier (with written confirmation of receipt); or (iv) three business days after being sent by certified or registered mail, return receipt requested, postage prepaid.

  1. Miscellaneous.

PharmacyAI’s failure to enforce any provision of these Terms shall not be deemed a waiver of such provision nor of the right to enforce such provision. Any waiver or failure to enforce any provision of these Terms on one occasion will not be deemed a waiver of any other provision or of such provision on any other occasion. If any part of these Terms is determined to be invalid or unenforceable pursuant to applicable law, including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms shall continue in effect. A printed version of these Terms and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. These Terms are the final, complete and exclusive agreement of the parties with respect to the subject matter hereof and supersedes and merges all prior discussions between the parties with respect to such subject matter, except that, as indicated above, in the event of a conflict between these Terms and the terms governing your use of the Services, the terms governing your use of the Services will prevail.